Frequently Asked Questions

Herbal Coffee

What do mean by herbal coffee?

Herbal coffee is brewed from herbs that have been roasted and ground to brew and taste like coffee. Most people are aware there is no “milk" in soy milk, and no “burger" in a veggie burger. However, many people don’t remember that there is no “tea" in herbal tea and similarly, there is no "coffee" in herbal coffee.

Are your herbal coffees really caffeine free?

Our herbal coffees do not contain coffee beans or tea leaves, only naturally caffeine-free herbs, grains, fruits and nuts roasted and ground to brew and taste like coffee. Because there is no caffeine to begin with, we don't need any complex processes to decaffinate, and there is no caffeine residue.

Is there caffeine in the natural coffee flavour ingredient?

In the case of natural coffee flavour, the components of coffee flavour are extracted from a number of ingredients that include both coffee, chicory and garlic. Expert flavour chemists extract only the flavouring components that they require from natural ingredients without getting many other components of each source that don’t contribute to the flavour. Thus it is possible to produce coffee flavour without the caffeine or acidity found in coffee beans.

Which herbal coffees are Gluten Free?

The range of Dandelion flavours don't contain any barley, so are certified to be Gluten Free.

Is herbal coffee safe for pregnant women and nursing mothers?

Yes, the all natural ingredients and herbs are ideal for pregnant women and nursing mothers looking to avoid caffeine. Being free from caffeine and non-acidic makes herbal coffee much more palatable during pregnancy.

How should I brew my herbal coffee in a plunger?

Simply add approx 1 tablespoon* per cup into your plunger, add hot water (just off the boil), and leave to seep for 4-5 minutes before plunging & pouring. *Adjust amounts to suit your taste and desired strength.

How should I brew my herbal coffee in an espresso machine?

Fill the handle as you would with ground coffee and tamp firmly*. Brew a small cup through for a short black, and for a long black brew twice through the same grounds. *Be careful not to overfill as the grounds do swell slightly.

How should I brew my herbal coffee in a teapot or mug?

Add 1 herbal coffee teebag per cup, add hot water (just off the boil), and leave to seep for 4-5 minutes before removing the bag and serving.

Online Shop

What forms of payment do you accept?

We accept Visa and MasterCard, as well as direct PayPal account payments.

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. However, if you already have a PayPal account, you may use it as your payment method.

What is your exchange / return policy?

Customer satisfaction is of the utmost importance to us. If a product is defective, it will be exchanged for a new product at no additional charge. Refund / exchange is not guaranteed and is subject to our review of the returned product.

Shipping

How long will delivery of my order take?

Local (West Auckland) orders are typically delivered within 2-3 business days. National (New Zealand) orders are typically delivered within 3-5 business days. International orders are not possible at this time.

How much does shipping cost?

Shipping costs are calculated based upon the number and type of products in your cart. To view shipping costs, add your desired products to your cart, proceed to the cart page, select your country and click "Update Your Cart Total".